FAQ

It is important for us to solve each of your doubts.

¡Clear all your doubts!

What payment methods can I use?

Our online store accepts accepts the following payment methods: PayPal, credit card and bank transfer. You will be able to select the payment method you prefer at the end of the purchase process.

PayPal

PayPal allows any company or individual consumer that has an email address to send and receive payments securely. In the “Pay with PayPal” link, you can access the secure PayPal website. Once there, if you already have a PayPal account, you can authorise the payment.

If you don’t have a PayPal account yet, you can register for free, including your debit or credit card,  and you can make payments for orders to Libérrimo.

The use of PayPal as an online payment instrument is secure and free.

CEDIT CARDS

You can pay at the Libérrimo online store using Visa, MasterCard, American Express, Diners Club, JCB, Laser Card and Maestro debit or credit cards.

BANK TRANSFER

To proceed with the payment by bank transfer contact directly through the contact form.

Is it safe to pay by card?

Libérrimo use all available means to ensure that payments are made with maximum security. 

To protect your data, we use the encrypted protocol known as Secure Socket Layer (SSL). All sensitive data, such as payment data, is encrypted and transmitted over a secure channel that uses SSL encryption. This prevents the information from being intercepted by third parties, ensuring the confidentiality of the data during the transaction.

Transactions require the use of the security code number (CV2), which you will find on the back of your credit or debit card. This information is only available by accessing the physical card, and will not be stored in our website. In the event that any authorised charges appear on your card, you must notify the card issuing company following its communication rules and procedures.

To ensure the security of payments made online, we use a payment gateway that adopts 3DSECURE technology, which incorporates the protocols “Verified by VISA” and “MasterCard SecureCode”.

3DSECURE technology allows you to authenticate the identity of the card user during the online purchase and thus protect against fraudulent use of your credit card number. To benefit from this service, you must sign up for the authentication program at your card issuing bank.

Once you’ve filled in the payment site, you’ll see a new pop-up to connect to your bank, which will prompt you for your bank’s personal key. The key will be verified by your bank and if correct, the payment will be made and the order will be processed.

This operation may vary depending on the bank card contracted by each user.

Please note that we never ask customers to confirm account or credit card details by email. If you receive an email allegedly sent by liberrimo.net requesting this data, DO NOT RESPOND.

Instead, send us an email to [email protected] reporting the case to us to take appropiate action. 

Although we use encryption security software for the security software for the security of data and payments transmitted over the Internet, we cannot guarantee the vulnerability from the computer which you purchase from. For this reason, Libérrimo cannot be held responsible for damages arising from the use of electronic means of communication, including, but not limited to, damages arising from a failure or delay in the sending of electronic communications, interception or manipulation of electronic communications by third parties or through software used for electronic communications or transmission of viruses.

Shipping and delivery information

To ensure fast delivery of your order, the Libérrimo store partners with the best express transport companies selected according to the destination.

You will not have to pay any amount to the carrier at the time of delivery of the parcel.

Ordering

Orders are processed from Monday to Friday from 9.00 to 17.00 h GMT-1. Orders received on Fridays after 17.00 are processed the following Monday.

Check your order

In order to track your order as soon as it leaves our warehouse, you will receive an email informing you of the courier that will transport you with the tracking number.

Customs taxes and tariffs

WITHIN THE EUROPEAN UNION

There are no additional taxes or tariffs for items marketed in countries within the European Union. Customers must not pay anything at the time of delivery.

SHIPMENTS TO THE UNITED STATES

Shipments to the United States are also subject to import duties and taxes. In addition, U.S. customs require the recipient to provide Social Security Number or the Non US Citizen Import Number – CBP Customs Border Protection Assigned Number.

REST OF THE WORLD

For shipments to destinations to the rest of the world, import fees or customs duties must be paid. These costs are entirely borne by the recipient who will have to pay the amount corresponding to the transport undertaking or to the competent authorities.

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Any question will be answered in less than 48 hours!

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